Server maintenance and managed patching terms for Level 3 PC clients.
These terms explain how maintenance, backups, patching, emergency service, and client responsibilities are handled.
Server maintenance, Windows updates, recommendations, and scheduled service windows.
Recovery time, recovery point, restoration expectations, and customer data responsibility.
Supported Microsoft patching, troubleshooting, exclusions, rollback, and reboots.
How issues are reported, ticketed, referenced, and handled by the support team.
Scheduled and unscheduled maintenance windows, emergency response, and related billing.
Customer responsibilities for access, information, scheduling, communication, and environment changes.
Server updates, patching support, maintenance recommendations, and scheduled maintenance activity described in the agreement.
Third party patches, unrelated troubleshooting, third party application testing, and non-managed hardware or network requirements.
Services are provided according to the agreement, with specific warranty, liability, and remedy limits described in the terms.
By soliciting and/or accepting the Services of Level 3 PC, Inc., you agree to be bound by and accept these terms. These terms comprise the agreement between Level 3 PC, Inc. and Client with respect to IT Support & Maintenance Services.
Server maintenance is billed monthly for server maintenance and updates only. Additional support required to address update installation or service issues is billed separately at the current standard, escalated, or emergency labor rate.
Level 3 PC, Inc. can initiate customer data restoration using backup data as-is and in the same format in which it was backed up. Recovery objectives depend on data size, connection speed, and whether the customer environment is ready to receive data.
Managed Patching may include implementation analysis, supported Microsoft Windows operating system patches, troubleshooting Provider-installed patch issues, best-effort remediation, rollback of patches, and related reboots.
Managed services, patching, backups, and data services are not guaranteed or foolproof. Services and related software or hardware are provided as-is unless separately agreed in writing. Provider liability shall not exceed the aggregate fees paid by Client under the Agreement.
Contact Level 3 PC if you have questions about service terms, billing, maintenance windows, or support expectations.
